Account & Setup

How to complete your identity verification and account settings.

19 articles in this collection
Written by Bottlepay Support and Nicholas

Security here at Bottlepay

Written by Nicholas
Updated over a week ago

Moving to a new device

How to transfer my Bottlepay account to a new phone

Written by Nicholas
Updated over a week ago

How do I contact Bottlepay?

Get in contact with our lovely team

Written by Bottlepay Support
Updated over a week ago

Identity Verification

Why is my verification taking so long?

Why is it taking so long and what can I do?

Written by Nicholas
Updated over a week ago

Why do you need to verify my identity?

Written by Bottlepay Support
Updated over a week ago

The account verification email has not arrived in my inbox

What to do if you can't find your verification code because the email hasn't arrived in your inbox

Written by Bottlepay Support
Updated over a week ago

Why do I have to wait for my identity to be verified?

Written by Bottlepay Support
Updated over a week ago

Account Identity

How can I change my display name or username?

Written by Bottlepay Support
Updated over a week ago

How can I remove or change my Bottlepay profile picture?

Written by Bottlepay Support
Updated over a week ago

How can I change my linked mobile number and email address?

Written by Bottlepay Support
Updated over a week ago

How can I link my social media accounts?

Written by Bottlepay Support
Updated over a week ago

Account Settings

How can I enable/disable notifications?

Written by Bottlepay Support
Updated over a week ago

How can I change my PIN or switch to using a login password?

Written by Bottlepay Support
Updated over a week ago

How can I configure payment routes for payments and deposits?

Written by Bottlepay Support
Updated over a week ago

How can I change my native currency and what does it change?

Written by Bottlepay Support
Updated over a week ago

How do I set my default currency to be pre-set for currency exchanges?

Written by Bottlepay Support
Updated over a week ago

How can I enable/disable biometric login?

Written by Bottlepay Support
Updated over a week ago

How do I change my preferred Bitcoin denomination?

Written by Bottlepay Support
Updated over a week ago

Where can I find the Bottlepay terms and conditions or privacy policy?

Written by Bottlepay Support
Updated over a week ago