Bottlepay

Before we report a bug to our technical team, please follow the five steps below, which solve many common issues people experience using the app.

If you have a VPN, please disable it and try again.

Try using a more stable internet connection, perhaps using mobile data (3G/4G) or a different wifi connection.

Make sure the app is on the latest version by checking the <a href="https://www.apple.com/uk/app-store/" rel="nofollow noopener noreferrer" target="_blank">App Store </a>or <a href="https://play.google.com/store/" rel="nofollow noopener noreferrer" target="_blank">Google Play</a> for updates.

Make sure your phone's operating software is updated, minimum requirements are: iOS 11, Android 7.0 (API level 24).

Clear your cached data (how to 👇 ) :

1. Android
 - Open your app tray, long-press the Bottlepay app icon, tap "App Info", then "Storage &amp; cache", there you can clear both the data and cache.
2. iPhone
 - To delete the cached data on your iPhone you can uninstall and reinstall the Bottlepay app.

1. If you have a VPN, please disable it and try again.
2. Try using a more stable internet connection, perhaps using mobile data (3G/4G) or a different wifi connection.
3. Make sure the app is on the latest version by checking the <a href="https://www.apple.com/uk/app-store/" rel="nofollow noopener noreferrer" target="_blank">App Store </a>or <a href="https://play.google.com/store/" rel="nofollow noopener noreferrer" target="_blank">Google Play</a> for updates.
4. Make sure your phone's operating software is updated, minimum requirements are: iOS 11, Android 7.0 (API level 24).
5. Clear your cached data (how to 👇 ) : 
 1. Android
 - Open your app tray, long-press the Bottlepay app icon, tap "App Info", then "Storage &amp; cache", there you can clear both the data and cache.
 2. iPhone
 - To delete the cached data on your iPhone you can uninstall and reinstall the Bottlepay app.

Troubleshooting a technical issue/bug