Before we report a bug to our technical team, we need to rule out a few common issues. Please could you try the following?
If you have a VPN, please disable it and try again
Try using a more stable internet connection, perhaps using mobile data (3G/4G) or a different wifi connection
Make sure your phone's operating software is updated, minimum requirements are:
Android 7.0 (api level 24)
Clear your cached data (see below)
How to clear your cached data:
Open your app tray, long-press the Bottlepay app icon, tap "App Info", then "Storage & cache", there you can clear both the data and cache.
To delete the cached data on your iPhone you can uninstall and reinstall the Bottlepay app.