Before we report a bug to our technical team, please follow the five steps below, which solve many common issues people experience using the app.

  1. If you have a VPN, please disable it and try again.

  2. Try using a more stable internet connection, perhaps using mobile data (3G/4G) or a different wifi connection.

  3. Make sure the app is on the latest version by checking the App Store or Google Play for updates.

  4. Make sure your phone's operating software is updated, minimum requirements are: iOS 11, Android 7.0 (API level 24).

  5. Clear your cached data (how to πŸ‘‡ ) :

    1. Android

      • Open your app tray, long-press the Bottlepay app icon, tap "App Info", then "Storage & cache", there you can clear both the data and cache.

    2. iPhone

      • To delete the cached data on your iPhone you can uninstall and reinstall the Bottlepay app.

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