You can now close your Bottlepay account in the app by following the steps below.

🚨 Please note that this is a permanent account closure. You will not be able to recover your account or sign back up for a new Bottlepay account. 🚨

  • From the home screen, tap the cog icon βš™οΈ in the bottom right corner to open the settings page.

  • Scroll down to the bottom of the settings page and then tap the 'Close Account' button.

If your account has not yet been verified

If your account has not yet been verified, then it will be deleted immediately. We will be sorry to see you go, but you know where we are if you ever need us. πŸ‘‹

If your account has been verified

If your account has been verified, then you will need to follow a few more steps below:

  • Ensure that your account balance is nil. (Please see this article on how to withdraw any remaining balance to your bank account.)

  • Tap the 'Close account' button as shown above.

  • You will then receive an email. Open it and tap 'Confirm' to initiate the closure process.

  • Once confirmed, you will be immediately locked out of your account.

  • You will then receive another email to enable you to revert the account closure if you wish. (You have a 7-day period to revert, and your account will be closed once those 7 days have passed.)

If you don't receive your account closure email or need any other help, then please feel free to contact our support team.

Thanks for using the app, and best wishes from everyone at Bottlepay. πŸš€

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