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Why is my on-chain transaction pending?
Why is my on-chain transaction pending?
Pending bitcoin transactions
Updated over a week ago

On-chain transactions can take longer to confirm if the network is busy. Sending an on-chain transaction requires you to pay a network fee to bitcoin miners (not to Bottlepay), and the higher the fee is, the faster the transaction will be confirmed.

  • When you send an on-chain payment in Bottlepay, a dropdown menu appears beneath the bitcoin address you have entered. You can tap this to choose from three different speed/fee options: 'Slower', 'Normal' or 'Faster'.

  • If you need your payment to be confirmed quickly, choose the 'faster' option. If you are not in a rush, you could go with the 'slower' option to save a few sats.

🚨 Please note that choosing the lower fee / lower priority option means your transaction will be processed slower by Bottlepay and bitcoin miners relative to higher-priority transactions.

How to check on your on-chain transaction

Once you have sent your on-chain transaction via Bottlepay, a card will be generated on the home screen with information about this transaction. You can see this underneath the 'recent' tab or by tapping the transaction icon in the menu options at the bottom of the screen. 👇

  • Once you have found your transaction, tap the 'i' button in the bottom left of the screen to see more information, such as the number of confirmations, the transaction ID and the address you sent it to.

  • You can also copy the transaction ID into any bitcoin block explorer to get more information about your transaction and to check that it has been broadcasted to the network.

  • The first button to the right of the "Transaction ID" makes this easy to do. Tapping the button will take you to (a block explorer). Here, you will see where your transaction is in the mempool (or on the blockchain if it has been confirmed) and a rough estimate of how long it will take to process.

❗Depending on your chosen priority option, how busy the mempool is, and any transaction screening, your transaction may state pending.

If you believe the transaction is taking longer than expected, please reach out to us via the in-app support chat, so we can look into your transaction further for you.

Want to learn more about on-chain transactions and network fees?

You can learn more about how on-chain transactions are confirmed here and about bitcoin network fees here. 🤓

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