Please note, you must have already connected your bank account and made a deposit for your account to appear in your profile.

To access your profile, tap the username or avatar at the top of the home screen.

Scroll down your profile page and you will see your connected bank account under 'My Bank Accounts' heading. To withdraw funds, tap on your account:

Then tap on the 'withdraw funds' button. You will then be prompted to input the amount you wish to withdraw from your Bottlepay balance.

If you tap the circle 'i' symbol, next to the 'fee' label, you will be able to view the fee percentage of the withdrawal that you will be charged. You can view your total fiat balance next to the 'Balance:' label.

When you are ready, slide to withdraw. You will be prompted to input your PIN code when withdrawing funds.

Initially your transfer will be pending:

We use Faster Payments (FPS) for withdrawals so they are usually instant but can take up to 2-3 hours for your bank to process. You will be notified when processing is complete:

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