We're sorry the verification process failed. If this was an error, please notify our support team and they'll get back to you right away.

To help understand why we are required to verify your identity click here.

Tips for account verification:

Please double check that all of the information which you provided us is up to date and accurate.

Your identity verification may have failed if your document photos were:

  • Blurred
  • Insufficient lighting
  • Glare
  • Not captured the whole document

If you have alternative forms of ID and POA (Proof of address) please have these ready should we request them from you during our review of your application.

Forms of ID we accept:

  • Valid UK Driver’s License
  • Passport

Proof of address can include any bank or credit union statement, credit card statement, household utility bill (electricity, gas, water, landline, etc.) or council tax bill that you have received in the last 12 months.

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